Does Lowes Repair Lawn Mowers

Paul Corbin says Lowe's Home Improvement failed to honor their warranty on a riding backyard mower he purchased in May 2017. Corbin, a disabled veteran, said he believes Lowe's and a mechanic hired to perform warranty work are trying to have reward of him because of his age. JoCoReport.com photo

A disabled veteran says he is stuck with a broken riding lawnmower later Lowe'due south Home Improvement failed to honor an extended warranty he purchased last yr.

Paul Corbin of Dunn said he went to Lowe's of Erwin in May 2017 to buy a riding mower. He purchased a new Troy-Bilt mower plus an optional 3 year replacement warranty from Lowe'southward for $199.

Within weeks, Corbin said he began experiencing mechanical problems and contacted Lowe's to have it repaired. In August 2017, Corbin said a mechanic who performed warranty work for Lowe'south told him the repairs would cost $388.37. Corbin asked why it wasn't covered by the manufacturers original warranty or the extended three year warranty. Corbin said he was told it was because the mechanic claimed the mower had been stored outdoors and it had bad gasoline.

Corbin said that wasn't true. He told JoCoReport he stores his mower in a befouled and uses the aforementioned gas in it every bit his new pickup.

He also said the mechanic failed to fix the original problem. When it was returned, Corbin said he had to jump starting time the mower and was told he needed to manually plow the flywheel each time he wanted to starting time the engine.

That's not all. He said his mower left for repair with near new blades and a belt. When it was returned, the blades were worn and the belt was used. He thinks they were switched out.

Corbin took the mower to another mechanic he knew. That mechanic does non perform warranty piece of work for Lowe's. The mechanic found a defective starter, which Troy-Bilt did reimburse the cost of the part. He also installed a new battery which Corbin paid for himself.

When he went to Lowe's of Erwin to mutter, Corbin said no one would heed to his complaints. Finally he says someone told him the extended warranty was void because he stored the mower outdoors. Corbin said that wasn't true. Corbin said he told the employee that Lowe's likewise stores their mowers outdoors and asked what was the difference. He left Lowes of Erwin he says without any satisfaction.

Last calendar week, Corbin stopped by the offices of WTSB and JoCoReport request for our help. We contacted Lowe's Corporate office three times by email. Finally, Lowe'south said they were trying to work out a solution with Corbin.

This calendar week, Corbin says nothing has been worked out and he is frustrated. He said the engine has experienced even more than issues and no longer believes his mower is reliable. And he can't take it anywhere to be repaired under warranty.

"They are trying to become out of it with this nonsense from the mechanic who wanted cash and didn't want to deal with the warranty," Corbin said. "He was mad at me and said he was too decorated and that he had more jobs to do. They believe a mechanic more than than they believe the customer."

Corbin said he thinks Lowe'due south and the mechanic are trying to have advantage of him because he is elderly. "They're trying to take advantage of a 70 year-quondam man. And also I'm a disabled veteran."

Corbin is a Vietnam combat veteran who served from 1965 until his medical discharge in 1971 due to a spinal injury. Corbin served in the Marine Corps equally an teacher and war machine constabulary officer.

A spokesperson for Lowe's tells JoCoReport, "Nosotros are gathering details and working towards a resolution with the customer. We volition allow you know as soon equally we accept an update to share."

Corbin prepared a sign to sentinel in front of the Erwin Lowe's location. Nonetheless, he says he has trouble standing and walking without a cane preventing him from making the public protest.

At concluding check, Corbin still has his defective mower. Corbin says he simply wants his mower repaired and feels like Lowe'south should have stood backside the warranty.

JoCoReport will continue to monitor the story to see if Lowe's does assistance Corbin. We will update you with whatsoever new developments.

Paul Corbin says Lowe's Home Improvement failed to honor their warranty on a riding lawn mower he purchased in May 2017. Corbin, a disabled veteran, said he believes Lowe's and a mechanic hired to perform warranty work are trying to take advantage of him because of his age. JoCoReport.com photo

Paul Corbin says Lowe's Home Improvement failed to laurels their warranty on a riding lawn mower he purchased in May 2017. Corbin, a disabled veteran, said he believes Lowe's and a mechanic hired to perform warranty piece of work are trying to take advantage of him because of his historic period. JoCoReport.com photo